Refund policy
Effective Date: January 1, 2022
Welcome to CreativeSticker.
We are committed to ensuring complete customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.
30-Day Return Period
We offer a 30-day return and refund policy from the date your order is delivered.
Customers may request a return for eligible products within thirty (30) calendar days after successful delivery.
Free Returns
CreativeSticker provides free return service for eligible returns approved by our customer support team.
Customers should contact support@creativesticker.store before returning any product.
Eligibility Requirements
Returned items must:
- Be returned within 30 days of delivery
- Be in original condition
- Include original packaging when possible
- Not show excessive wear, misuse, or intentional damage
Non-Returnable Items
The following items may not be eligible:
- Personalized or customized products
- Gift cards
- Clearance items marked final sale
- Products damaged by misuse
Damaged or Defective Products
If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos of the item
- Photos of packaging
- Description of the issue
We will evaluate the claim and provide a replacement or refund when appropriate.
Refund Process
Once approved and received, refunds are processed to the original payment method.
Refunds typically appear within:
- Credit Cards: 5–10 business days
- PayPal: 3–7 business days
- Other payment methods: Depending on provider policies
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your payment provider.
- Contact your credit card company.
- Contact us at support@creativesticker.store.
Order Cancellation
Orders may be canceled before fulfillment begins.
Once an order has entered processing or shipping stages, cancellation may not be possible.
Contact Information
CreativeSticker
1522 Rue des Rafales, Québec, QC G2G 2L1, Canada
Phone: (416) 291-5717
Email: support@creativesticker.store